
Order-to-Cash
Telecom Order-to-Cash: value is lost at the interfaces
The incidents that cost an operator the most rarely start inside an application. They start between two.
Field notes on architecture, telecom systems and large programmes. Written by people who have run them.

Order-to-Cash
The incidents that cost an operator the most rarely start inside an application. They start between two.

BSS modernisation
A cutover date set too early becomes a constraint that degrades every other decision. Start with the criteria instead.

IT architecture
An exhaustive map has never been enough to make a decision. What is most often missing is the link between the target and the trade-off.
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